Updated on: September 19, 2026
Effective on: September 19, 2026
This SeekTruth Privacy Policy (the "Policy") applies to the SeekTruth artificial intelligence service ("SeekTruth" or the "Service") provided by Beijing Yiyou Yinli Technology Co., Ltd. ("we", "us", "our", or "Yiyou Yinli"). Before using the Service, please read this Policy carefully so that you understand how we process your personal information.
Unless otherwise specified in this Privacy Policy, this Privacy Policy applies to the products and services we provide through the SeekTruth website, applications, mini programs, software development kits (SDKs) and application programming interfaces (APIs) for third-party websites and applications, as well as innovative forms that may emerge with technological development. If you use one or more specific services of SeekTruth provided by us or our affiliates and those services have separate privacy policies, the corresponding privacy policies shall apply to those services or products; where no separate privacy policy has been established, this Policy shall also apply to that part of the product or service.
Please note that if SeekTruth later provides services independently operated by a third party or links to a third-party page, that third party will separately explain its rules for processing personal information.
When you use or enable related functions or services, we will collect and use relevant information as necessary to realize the functions and services. Unless such information is necessary for business functions or required by laws and regulations, you may refuse to provide it without affecting other functions or services. We will explain the information to be collected item by item in this Privacy Policy.
Camera, calendar, and other system permissions will not be enabled by default. They will only be used to realize specific functions or services after your explicit authorization, and you may also withdraw such authorization. In particular, even after obtaining your authorization for these sensitive permissions, we will not collect your information when it is not needed for the relevant functions or services. For details, please refer to: Explanation of Application Permission Requests and Usage
The following sections will help you understand in detail how we collect, use, store, transfer (where applicable), and protect personal information, and how you may access, copy, delete, correct, or withdraw authorization for your personal information. This Policy is closely related to your use of our services. We recommend that you read and fully understand all of its contents and make choices you consider appropriate. Important provisions concerning your personal information rights and interests are highlighted in bold for your special attention.
I. How We Collect and Use Your Personal Information
II. How We Use Cookies and Similar Technologies
III. How We Entrust Processing, Share, Transfer, and Publicly Disclose Your Personal Information
IV. How We Protect Your Personal Information
V. How We Store Your Personal Information
VI. How You Manage Your Rights Regarding Personal Information
VII. How We Protect Minors' Personal Information
VIII. How We Update This Policy
IX. How to Contact Us
X. Other
As the processor of personal information, Yiyou Yinli will collect and use your personal information for the purposes described below in accordance with the principles of legality, legitimacy, necessity, and good faith.
To protect the security of your personal space, you need to register and log in before you can normally use related services. When you register or log in with a mobile phone number, you need to provide your mobile phone number and enter the SMS verification code to verify your user identity. A mobile phone number is necessary information to fulfill the requirements of national laws and regulations regarding real-name registration on the Internet. If you do not provide a mobile phone number for registration and login, we may be unable to provide you with generative artificial intelligence technology services.
You may also use Sign in with Apple or another supported third-party login service on supported platforms. With your consent, we will obtain public information returned by the third-party login service, such as avatar, nickname, and other information authorized by you, to bind it to your SeekTruth account so that you can log in directly and use this product and related services.
Currently, ordinary users do not need to provide government identity document numbers or complete real-name identity verification to purchase memberships or image quota packs or to use agent services. If future laws, regulations, or specific regulated services require additional identity verification, we will notify you separately on the relevant feature page and obtain your consent.
When you use the intelligent conversation service, we will collect the content you enter while interacting with SeekTruth (including text, images, and files). We will analyze and compute the above information so that we can better understand your questions and context, thereby providing you with more relevant information and delivering the intelligent conversation service.
When you actively take photos, we will request your authorization for camera permission. If you refuse authorization, you will be unable to capture image information, but this will not affect your use of other SeekTruth functions. When you use the search service, we will automatically receive the information you actively enter so that we can automatically provide you with real-time search results.
During the conversation, you may provide feedback on content generated by SeekTruth. We will collect your feedback information, including content you voluntarily submit, so that we can continuously improve the quality of SeekTruth's output. If you refuse our collection and processing of the foregoing personal information, please be cautious when entering such information, but this may affect your normal use of some or all functions provided by SeekTruth.
In order to provide you with continuous and high-quality services, subject to secure encryption, strict de-identification, and the inability to re-identify any specific individual, we may use the input content collected through the Service and the corresponding output content to improve and optimize the quality of SeekTruth services. If you refuse our processing of your personal information in the foregoing manner, you may contact us through the methods set forth in Chapter IX of this Policy.
This separate-consent mechanism applies to native versions with Settings → AI Data Sharing. Accepting this Policy, signing in or granting camera or microphone permission does not authorize third-party AI processing. Such versions separately explain the data and recipients before use. New AI requests require an explicit choice to agree to AI data sharing. Upgrading from an older version also requires this choice; this does not mean older versions already have the same consent interface.
Data and purposes: Q&A and translation send submitted text, relevant conversation context, selected images or recorded speech. Creation sends source images, editing instructions, song themes, lyrics and style parameters. Server speech synthesis sends the answer or translation to be read aloud. Voice input sends audio segments while you speak for live transcription. Content passes through SeekTruth servers to the corresponding AI service.
Unsubmitted drafts: Improve Expression sends the current draft. With Smart Completion enabled, pausing input for about 5 seconds sends unsubmitted text and necessary context to generate completion candidates. You may turn off Smart Completion. Withdrawing AI consent blocks new requests for both forms of input assistance.
Recipients: DeepSeek handles text Q&A, expression improvement and lyrics. Alibaba Cloud Model Studio (Qwen / DashScope / Wan) handles text, image understanding and generation, speech recognition and synthesis. Google (Gemini / Lyria) handles multimodal understanding, image and music generation. MiniMax handles music generation. iFLYTEK provides fallback live speech recognition. Providers are selected by feature and availability; failover may send necessary content to a listed fallback provider. Not every request goes to all providers. See the Third-Party Information Sharing List.
Refusal and withdrawal: declining AI use still allows public browsing, sign-in and account management; new third-party AI requests are blocked. Reconsider or withdraw under Settings → AI Data Sharing. Withdrawal blocks new requests but cannot recall transmitted content, automatically erase cloud history or cancel tasks already accepted by the server. Use the task page to cancel and Section VI to delete content or exercise other rights. Your choice, disclosure version and decision time are stored on your device. Material disclosure changes require a new choice.
Processing locations and retention: services such as Google may process task content through infrastructure outside mainland China. Provider retention, safety review and other processing depend on the actual API product and applicable agreement. Not being used for advertising tracking does not mean every service has zero retention or excludes model improvement; we do not make such an unverified blanket guarantee. Avoid unnecessary sensitive information. Contact support@yiyouyinli.com to ask about processing or request deletion; we handle requests under Section VI and contact the relevant provider where needed.
You may purchase digital services such as memberships and image quota packs through compliant payment methods displayed in the app. On iOS, such digital services are completed only through Apple In-App Purchase. To provide purchases, entitlement delivery, order verification, customer service, and after-sales support, we process necessary order information, product identifiers, transaction identifiers, purchase receipts, membership status, and quota change records. We do not collect or store sensitive payment account information such as your bank card number or Apple ID password.
If you use the feedback service, we will collect your problem description, supporting attachments, mobile phone number, email address, and contact name so that we can understand the content and needs of your feedback. Such information is necessary for the feedback service. In order to verify your identity, clarify your needs and how relevant issues should be handled, or help you solve other problems, we may use your mobile phone number or email address. In order to provide you with feedback services related to your usage information, we will query your usage information, including conversation records, like records, and issue feedback records.
If you contact us directly through the means described in Chapter IX of this Policy to provide feedback, file a complaint or appeal, or inquire about SeekTruth-related issues, you need to provide your account information so that we can verify your user identity and protect the security of your account and system. Such information is necessary for identity verification in user feedback. During the feedback, complaint, or consultation process, in order to help you solve problems or record the handling plan and result of related issues, you may need to provide corresponding supporting attachments, and the system may record our communication records with you so that we can better solve the issues you raise and improve service quality. If you do not provide the above information, we may be unable to give you timely feedback on the results of your inquiry, but this will not affect your normal use of SeekTruth or the Service.
You understand and agree that, with respect to the contact information you provide during your use of the product and/or services (for example, a contact phone number), we may during operations send various types of notifications to one or more of such contact methods for purposes such as user messaging, identity verification, security verification, user experience surveys, and dispute handling. In addition, we may also use the mobile phone number collected in the above process to send you commercial information about services, functions, or activities by SMS or phone call. If you do not wish to receive such information, you may unsubscribe through the method provided in the SMS message (for example, by replying "R", subject to the specific instructions in the SMS), or contact us directly to unsubscribe.
When you create, scan, edit, or manage expiry reminder items, we collect the item title, expiry date, category, notes, reminder time, source image, and recognized text that you provide or confirm, in order to generate expiry reminders, show history, provide category statistics, and manage reminder plans.
When you choose "Sync to System Calendar" or batch sync from the Profile page, after obtaining your system calendar permission, we write the necessary information such as item title, expiry date, reminder time, and notes into your device's system calendar, and remove the corresponding event when you cancel the sync. The system calendar event is stored on your device and in any system calendar account you enable, such as iCloud or an Android calendar account. Except for saving sync status and event identifiers, we do not upload your full system calendar content due to this feature, nor do we read calendar events unrelated to expiry reminders.
If you refuse or withdraw calendar permission, you will not be able to use system calendar sync, but you can still create and manage expiry reminders inside the app. You can disable calendar permission in system settings or cancel calendar sync in the item details page.
In order to protect the security of your account and provide you with better services, we will automatically collect the following information generated during your use of SeekTruth as network logs:
To ensure the secure operation of the software and services, and the quality and efficiency of operations, we will collect your hardware model, operating system version, device identifiers (for Android, such as AndroidID and OAID; for iOS, such as IDFV; different identifiers vary in validity period, reset capability, and access method), IP address, software version number, network access method, type, status, network quality data, operation records, usage records, service logs, and device sensor data (such as accelerometer and gyroscope data).
To prevent malicious programs and ensure operational quality and efficiency, we may collect information about running processes, overall page operation, page usage and frequency, page crash conditions, overall usage conditions, and performance data. To determine account and transaction security, perform identity verification, identify violations of law or rules, detect and prevent security incidents, and take necessary recording, analysis, and handling measures in accordance with the law, we may use your account information, device information, and service log information.
When you actively use copy, paste, or clipboard import features, we may read from or write to the clipboard to complete the operation you explicitly initiated. We do not read the clipboard in the background, and we do not use clipboard content for advertising measurement or analysis unrelated to the current feature.
We may use the above network log information to compile statistics on SeekTruth usage, troubleshoot issues, conduct operational analysis through data statistics, and improve and optimize product interaction experience.
Please understand that, as our business develops, our functions and services may be adjusted. In principle, when new functions or services are related to the functions or services we currently provide, the personal information collected and used will be directly or reasonably related to the original processing purpose. In scenarios not directly or reasonably related to the original processing purpose, when we collect and use your personal information, we will separately inform you through page prompts, interaction processes, or agreement confirmation as required by laws, regulations, and national standards, and obtain your consent.
Please understand that, in the following circumstances, according to laws, regulations, and relevant national standards, we do not need to obtain your prior authorization and consent to collect and use your personal information:
(1) where necessary for us to fulfill obligations under laws and regulations;
(2) where directly related to national security or national defense security;
(3) where necessary to safeguard public safety, public health, or major public interests;
(4) where directly related to criminal investigation, prosecution, trial, or enforcement of judgments;
(5) where necessary to protect your or another person's life, property, or other major lawful rights and interests, but obtaining your authorization and consent is difficult;
(6) personal information that you disclose to the public on your own initiative;
(7) where necessary for the conclusion and performance of a contract at your request;
(8) where your personal information is collected from lawfully publicly disclosed information, such as lawful news reports or government information disclosure channels;
(9) where necessary for lawful news reporting;
(10) other circumstances prescribed by laws and regulations.
Please note in particular that if information cannot identify your personal identity, either alone or in combination with other information, it does not constitute your personal information in the legal sense. When your information can identify your personal identity, either alone or in combination with other information, or when we combine data that cannot be associated with any specific individual with other personal information about you, such information will be treated and protected as your personal information during the period of combination in accordance with this Privacy Policy.
We collect and use your information through cookies and store such information as log information. We use our own cookies for the following purposes:
(1) to remember your identity. For example, cookies help us recognize you as our registered user or store other information you have provided to us;
(2) to analyze your use of our services. For example, we may use cookies to understand what activities you perform when using our services. While using cookies for the above purposes, we may also statistically process non-personally identifiable information collected through cookies and provide it to partners for analyzing how users use our services.
The technologies similar to Cookies that we may use include web beacons and pixel tags. We use these technologies to understand your product or service preferences and improve customer service.
Most browsers provide users with the ability to clear cached browser data. You may perform corresponding data-clearing operations in your browser settings. If you clear such data, you may be unable to use services or corresponding functions that rely on cookies as a result of these changes.
(1) Principle of legality: Where data use activities are involved in cooperation with partners, such activities must have lawful purposes and a lawful basis. If a partner's use of information no longer complies with the principle of legality, the partner shall cease using your personal information, or resume use only after obtaining a corresponding lawful basis.
(2) Principle of propriety and minimum necessity: Data use must have a proper purpose and be limited to what is necessary to achieve that purpose.
(3) Principle of security and prudence: We will prudently assess our partners' purposes for using data, comprehensively evaluate their security capabilities, and require them to comply with the applicable legal agreements. We will strictly monitor software development kits (SDKs) and application programming interfaces (APIs) through which partners obtain information in order to protect data security.
(4) In scenarios involving entrusted processing of personal information, we will sign relevant processing agreements with entrusted partners in accordance with the law and supervise their personal information processing activities.
(5) In scenarios involving joint processing of personal information, we will sign relevant agreements with partners in accordance with the law and clarify the respective rights and obligations of each party to ensure compliance with legal requirements and protection of data security during the use of related personal information.
(6) If specific functions and scenarios involve services provided by our affiliates or third parties, the scope of partners includes our affiliates and third parties.
Third-Party Information Sharing List
(1) When you use intelligent generation, recognition, voice, storage, SMS, payment, customer support, or security risk-control features in SeekTruth, we may provide partners with the information necessary to implement the feature, including text, images, audio, files, order receipts, device information, and log information that you actively enter or upload. Partners may process such information only within the scope necessary to provide the corresponding service and must provide an equivalent level of data protection in accordance with this Policy and applicable laws.
(2) When we provide your input content, uploaded materials, or generated results to third-party AI, cloud service, or infrastructure service providers for processing, we will transmit only the information necessary to complete the feature and explain the relevant processing purpose through product agreements, privacy policies, page prompts, or feature descriptions. Without your express authorization, we will not use such content for advertising delivery or profiling unrelated to the current service.
(1) SeekTruth and the partners providing our services do not combine phone numbers, user identifiers, device identifiers, input content, or other user data collected through this service with user data from other companies' apps, websites, or offline sources for targeted advertising, advertising measurement, or advertising attribution. We do not sell or provide this data to data brokers.
(2) Phone numbers are used for SMS verification and account functionality. Accounts, conversations, uploaded content, creations, purchase records, and push identifiers support features you choose and necessary security measures. In-product interactions, such as reading, playback, and saves, support app functionality, product analytics, and content preferences, not cross-company advertising tracking. This clarification applies to the native app and legacy versions still in service.
(1) Ensuring safe use: We attach great importance to account, service, and content security. To protect the safety of your and other users' accounts and property, and to protect the legitimate rights and interests of you and us from unlawful infringement, our partners may use necessary device, account, and log information.
(2) Analyzing product conditions: To analyze the usage and performance of our products, our partners may need to use information such as product usage (crashes and flashbacks), device identifier information, and overall installation and usage statistics of the application.
As our business continues to develop, we may engage in mergers, acquisitions, or asset transfers, and your personal information may be transferred as a result. In the event of such changes, we will require the successor, in accordance with laws and regulations and no less stringent than the security standards set forth in this Privacy Policy, to continue fulfilling the obligations of a personal information processor. If the successor changes the original processing purpose or method, we will require the successor to obtain your authorization and consent again.
(1) We will not publicly disclose your personal information unless required by laws and regulations or with your consent. Where we publicly disclose your personal information, we will adopt security measures that comply with industry standards.
(2) We may publicly disclose your personal information where required by law, legal procedures, litigation, or mandatory requirements of government authorities.
(3) If we determine that you have violated laws and regulations or seriously violated the relevant agreements or rules of this product, or if it is necessary to protect the personal and property safety of users of this product and its affiliates or the public from harm, we may disclose your personal information in accordance with laws and regulations or the relevant agreements and rules of this product, including relevant violations and measures already taken against you by this product.
In the following circumstances, entrusted processing, sharing, transfer, or public disclosure of your personal information does not require your prior authorization and consent:
(1) where necessary for us to fulfill obligations under laws and regulations;
(2) where directly related to national security or national defense security;
(3) where necessary to safeguard public safety, public health, or major public interests;
(4) where necessary for criminal investigation, prosecution, trial, or enforcement of judgments;
(5) where necessary to protect your or another person's life, property, or other major lawful rights and interests, but obtaining your authorization and consent is difficult;
(6) personal information that you disclose to the public on your own initiative;
(7) where necessary for the conclusion and performance of a contract at your request;
(8) where your personal information is collected from lawfully publicly disclosed information, such as lawful news reports or government information disclosure channels;
(9) where necessary for lawful news reporting;
(10) other circumstances prescribed by laws and regulations.
Please note that, according to law, the entrusted processing, sharing, transfer, and public disclosure of anonymized personal information does not constitute external entrusted processing, sharing, transfer, or public disclosure of personal information. The storage and processing of such data does not require separate notification to you or your consent.
We attach great importance to the privacy and protection of users' personal information and will take reasonable measures to protect users' personal information. Except as otherwise provided by laws and regulations or this Policy, we will use various security technologies and procedures and establish sound management systems to protect your personal information from unauthorized access, use, or disclosure. Without user permission, we will not publicly disclose or reveal users' personal information to third parties. We adopt professional encryption methods for storage and transmission of relevant information to ensure the security of users' personal information.
(1) We have adopted industry-standard security measures, including establishing reasonable institutional norms and security technologies, to prevent your personal information from unauthorized access, use, or modification and to avoid data damage or loss.
(2) We have taken all reasonable and practicable measures to ensure that irrelevant personal information is not collected. We will retain your personal information only for the period necessary to achieve the purposes described in this Policy, unless a longer retention period is required or permitted by law.
(3) The Internet is not an absolutely secure environment. Email, instant messaging, and other methods of communication with other users are not encrypted. We strongly recommend that you do not send personal information through such means. Please use a complex password to help us ensure the security of your account.
(4) In the unfortunate event of a personal information security incident, we will, in accordance with laws and regulations, promptly inform you of: the cause of the security incident, the possible harm, the types of personal information involved, the remedial measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, and measures you may take. We will promptly inform you of the relevant circumstances of the incident through email, SMS, telephone, notifications, and other means. Where it is difficult to inform personal information subjects one by one, we will issue announcements in a reasonable and effective manner. At the same time, we will also proactively report the handling of the personal information security incident to regulatory authorities as required. Please note that, under applicable laws and regulations, if the measures taken can effectively avoid harm caused by information leakage, tampering, or loss, we may choose not to notify you.
SeekTruth complies with the requirements of laws and regulations. Information and materials collected about you will be stored on SeekTruth servers located within mainland China. The following exceptions apply:
We retain your personal information only for the period necessary for the purpose of providing SeekTruth services. For example:
If you cancel your account, actively delete personal information, or exceed the necessary retention period, we will delete or anonymize your personal information, except in the following cases:
If the Service ceases operation, SeekTruth will notify you by notice and announcement and will delete your personal information retained on the servers within the period required by laws and regulations.
Under relevant Chinese laws, regulations, and standards, you enjoy several rights in personal information processing activities, including the following:
We protect your right to exercise the foregoing rights over your personal information and provide corresponding operational paths. Specifically, you may refer to the following steps:
You may disable camera, calendar, and other permissions, change the scope of consent, or withdraw your authorization in your device's operating system.
You may also withdraw consent to this Policy in SeekTruth under My - Support & More - Withdraw Privacy Consent. SeekTruth will then stop and unregister non-essential Push notifications, sign out the current account, and clear the local account session, without deleting your cloud account. You must review and accept the User Service and this Policy again before signing in.
Specifically, you may do so as follows:
Android: System Settings - Apps - App Management - Search for or find SeekTruth - Permission Management - Select the relevant permission - Turn it off
iOS: Settings - SeekTruth - Select the relevant permission - Turn it off
For system calendar permission, after it is disabled, we will no longer be able to write or remove system calendar events for you. Events that have already been synced to the system calendar can be managed in the system calendar, or you can cancel calendar sync on the item details page inside the app.
Please note that the exact way to disable permissions may vary depending on your device model and system version. Please understand that after you perform the above operation, we will no longer be able to provide the service corresponding to the withdrawn consent or authorization, nor will we continue to collect information related to those permissions, but this will not affect the personal information processing previously carried out based on your authorization.
You may access, copy, correct, supplement, or delete your personal information as follows:
a. Access/correct/supplement account information: click the avatar account area to operate.
b. Access/delete historical conversations: expand the left side of the conversation box - select historical conversations - delete, or click Settings - select Delete All Conversations.
c. Copy/modify historical conversations: select the input content in the conversation box - copy/modify.
You may export and download conversation records from the legacy version of the app by clicking the avatar account area - "System Settings" - "Export Legacy Conversation History".
Due to app version upgrades and function changes, the specific steps above may vary, and the actual steps in the app shall prevail. In addition, if you or another duly authorized subject have any claims, requests, or questions regarding the exercise of the personal information rights granted to you by relevant laws and regulations, you may contact us through the methods set forth in Chapter IX of this Policy. We will review the relevant issues as soon as possible and reply within 15 working days after verifying your user identity. SeekTruth may refuse requests that are groundless and repetitive, require excessive technical means (for example, developing a new system or fundamentally changing current practices), pose risks to the lawful rights and interests of others, or are extremely impractical (for example, involving information stored on backup tapes).
We will continue to ensure the security of our users' information. If a SeekTruth user unfortunately passes away, the user's close relatives (the "close relatives of the deceased"), for their own lawful and legitimate interests, may contact us through the means listed in Chapter IX of this Privacy Policy and, provided that it does not violate the deceased's arrangements made before death and does not infringe the legitimate interests of others or the public, exercise rights such as access, copying, correction, and deletion with respect to the deceased's corresponding personal information. To fully protect the personal information rights and interests of the deceased, close relatives applying to exercise such rights need to complete identity verification procedures and undertake and warrant that the exercise of such rights does not violate the deceased's arrangements made before death and that the purpose of exercising the rights is lawful and legitimate.
Subject to applicable laws and regulations and verification of your user identity, you may cancel your previously registered account at any time. You may log in, click [Settings] in the sidebar, and click the red button at the bottom of the screen to initiate account cancellation. Upon your confirmation, we will clear your account information. Once your account is canceled, the relevant account information cannot be restored. Please proceed with caution.
1. SeekTruth primarily serves adults, but we still attach great importance to the protection of minors' personal information.
2. If you are a minor under the age of 18, please read and agree to this Privacy Policy together with your parents or other guardians under their supervision and guidance before using this product and related services. We do not proactively collect personal information of minors under the age of 14 (children). If we discover or receive feedback that we have automatically collected a child's personal information without first obtaining guardian consent, we will endeavor to delete the relevant information as soon as possible.
3. If you are a parent or guardian of a minor and have any questions, comments, suggestions, complaints, or reports regarding the matters described in this Policy, please contact us through the methods set forth in Chapter IX.
1. In order to provide you with better services, SeekTruth will be updated and changed from time to time, and we may revise this Policy in due course. Such revisions form part of this Policy.
2. After this Policy is updated, we will publish the updated version on the SeekTruth website and remind you again to read the updated Privacy Policy through new version announcements or other means, so that you can understand the latest version of this Policy in a timely manner. If you do not agree to this Policy or object to the modified or updated content, you may choose to stop using the Service or cancel your account. However, please note that your acts and activities before account cancellation or before stopping use of the Service will still be governed by this Policy.
3. For major changes that materially reduce your rights under these personal information protection rules, we will also provide more prominent notice (including but not limited to special prompts by email, SMS, or on browsing pages, explaining the specific changes to this Policy).
4. We encourage you to review this Policy while using our products and/or services.
If you have any questions or suggestions regarding this Policy or your personal information during your use of SeekTruth, please contact us through the following methods:
Online self-service complaint and feedback portal: log in to the product interface and click the "Contact Us" button
Contact email: support@yiyouyinli.com
Contact address: 4th Floor, Weilai Shi Building, Chaoyang District, Beijing
We may require you to submit identity documents, valid contact information, and written requests together with relevant evidence, and we will process your request after verifying your identity. We will review the relevant issues as soon as possible and reply within 15 working days after verifying your user identity.